Privacy policy

1. Who we are

Financial Models Australia (ABN 20 681 764 263) operates the website at financialmodels.com.au. Where this policy says “we”, “us” or “our”, it refers to Financial Models Australia. You can reach us at info@financialmodels.com.au.

2. Information we collect

We collect only the information we need to deliver products, respond to enquiries and keep the site running:

• Identification and contact details — name and email address when you fill in a contact form, subscribe to updates, place an order or request a quote.
• Order details — product purchased, price, GST, and payment confirmation (processed by Ecwid and our payment provider; we do not store full card details).
• Communication — the messages you send us by email or the contact form.
• Technical data — standard server logs (IP address, browser, page accessed, timestamp) and basic analytics from cookies or similar technologies.

3. How we use your information

• Process orders, deliver downloads and provide receipts.
• Respond to your messages and provide consultancy support if requested.
• Send transactional emails (order confirmation, download links, refund notices).
• Send opt-in updates about new plans, only if you subscribed.
• Detect, investigate and prevent fraud, abuse and technical issues.
• Comply with our legal obligations (tax records, dispute resolution, etc.).

4. Cookies and analytics

The site uses a small number of cookies for essential functionality (e.g. cart contents) and aggregate analytics. We do not use cookies for cross-site advertising or behavioural profiling. You can disable cookies in your browser; the site will still work, but some convenience features (such as a saved cart) will not persist.

5. When we share information

We do not sell your personal information. We share it only with:

• Payment and e-commerce processors (such as Ecwid and Stripe) strictly to complete your purchase.
• Email and hosting providers (such as Netlify and our email host) for transactional delivery and site operation.
• Professional advisers (accountants, lawyers) on a need-to-know basis.
• Law-enforcement or regulators where we are legally required to disclose.

All providers are bound by their own privacy obligations and contracts that limit their use of your data to the service they provide to us.

6. Storage, security and overseas data

We store data using reputable cloud providers, some of which host servers outside Australia (typically in Australia, the United States or the European Union). We take reasonable steps — including encrypted transport, access controls and regular reviews — to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No system is perfectly secure, however, and we cannot guarantee absolute security.

7. How long we keep your data

We retain personal information only as long as it is needed for the purpose it was collected or to meet legal obligations (for example, tax records for seven years). Marketing list data is deleted promptly when you unsubscribe.

8. Your rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Withdraw your consent and unsubscribe from marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, email info@financialmodels.com.au. We aim to respond within 30 days.

9. Complaints

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always at financialmodels.com.au/privacy.html. Material changes will be flagged at the top of the page with a date stamp.

Last updated: 14 June 2026.